Complaints Procedure

At Precision Dental Clinic (Oldham and Stockport), we always welcome positive feedback. However, if you ever have a concern, we have a straightforward complaints procedure to ensure your complaint is handled quickly and fairly.

Our Dual-Site Practice Manager, Rebecca Whitehead, is the Complaints Manager and will do her best to resolve your concern as soon as possible. If it cannot be resolved straight away, we will acknowledge your complaint in writing within 3 working days and explain the next steps.

The complaint will then be investigated. If this takes longer than expected, the Complaints Manager will keep you updated on the progress, reasons for delay, and when you can expect a full response.

Once the investigation is complete, we will write to you with the outcome and invite you to a meeting to discuss the results, along with any practical solutions we can offer. These may include replacement of treatment, refunding fees, referral for specialist care, or other appropriate resolutions.

We regularly review and analyse patient complaints to learn from them and improve our services. That’s why we always welcome your feedback, comments, suggestions and concerns.

If you are dissatisfied with our response and would like to take the matter further, please contact;

• Our Stockport practice on 0161 419 9028 or our Oldham practice on 01706 849 392.
• email: info@precisiondentalclinic.co.uk or directly to our Complaints Manager at rebecca.whitehead@precisiondentalclinic.co.uk.

We will then provide you with our full Complaints Policy and Procedure.

Our aim is always to have satisfied patients, to meet your expectations of care and service, and to resolve complaints efficiently, effectively, and politely. We take complaints very seriously, investigate them thoroughly and fairly, and ensure your confidentiality is protected.

We also want to reassure you that patients will never be discriminated against for making a complaint.